[Rtir] RTIR Apache2 Error

Brian Hardy bhardy.security at gmail.com
Thu Jan 23 22:39:54 EST 2014

I've installed RT (successfully) and when I installed RTIR and added
Set(@Plugins, 'RT::IR') and restart apache2, I get the following error and
I can not figure out what to do.

# service apache2 reload
Syntax error on line 19 of /etc/apache2/sites-enabled/rt:
Can't locate RT:IR.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2
/usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .
/etc/apache2) at /opt/rt4/sbin/../lib/RT.pm line 732.\n
Action 'configtest' failed.
The Apache error log may have more information.

Here is my apache file

        ### Optional apache logs for RT
        # ErrorLog /opt/rt4/var/log/apache2.error
        # TransferLog /opt/rt4/var/log/apache2.access
        # LogLevel debug

        AddDefaultCharset UTF-8

        DocumentRoot "/opt/rt4/share/html"
        <Location />
            Order allow,deny
            Allow from all

            SetHandler modperl
            PerlResponseHandler Plack::Handler::Apache2
            PerlSetVar psgi_app /opt/rt4/sbin/rt-server
            use Plack::Handler::Apache2;  #Line 19


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