[Rtir] RTIR Apache2 Error

[Jeff Voskamp]

On 01/23/2014 10:39 PM, Brian Hardy wrote:
> I've installed RT (successfully) and when I installed RTIR and added 
> Set(@Plugins, 'RT::IR') and restart apache2, I get the following error 
> and I can not figure out what to do.
>
> # service apache2 reload
> Syntax error on line 19 of /etc/apache2/sites-enabled/rt:
> Can't locate RT:IR.pm in @INC (@INC contains: 
> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl 
> /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 
> /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 
> /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT.pm 
> line 732.\n
> Action 'configtest' failed.
> The Apache error log may have more information.
>    ...fail!
> #
>
> Here is my apache file
>
> <VirtualHost 192.168.1.200:80 <http://192.168.1.200:80>>
>         ### Optional apache logs for RT
>         # ErrorLog /opt/rt4/var/log/apache2.error
>         # TransferLog /opt/rt4/var/log/apache2.access
>         # LogLevel debug
>
>         AddDefaultCharset UTF-8
>
>         DocumentRoot "/opt/rt4/share/html"
>         <Location />
>             Order allow,deny
>             Allow from all
>
>             SetHandler modperl
>             PerlResponseHandler Plack::Handler::Apache2
>             PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>         </Location>
>         <Perl>
>             use Plack::Handler::Apache2;  #Line 19
> Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>         </Perl>
>     </VirtualHost>
>
> Thanks,
>
> Brian
>
You're using RT 4.2? They don't have an RT::IR for 4.2 yet.
RT::IR 3.0 is for RT 4.0.x, RT::IR 3.2 will be for RT 4.2.x.
We're patiently waiting as well.

Jeff Voskamp
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