[Rtir] rtir Digest, Vol 100, Issue 4

[Glenn Camilleri]

Is there anybody in the mailing list ? I have posted some posts and got no
feedback. Am I missing something ? should I go somewhere else for feedback ?


On 4 June 2014 18:00, <rtir-request at lists.bestpractical.com> wrote:

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> Today's Topics:
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>    1. "Status New isn't a valid status" on "Qucik Ticket Create"
>       (Rob Moerman)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 3 Jun 2014 17:26:27 +0000
> From: Rob Moerman <Rob.Moerman at rci.rogers.com>
> To: "rtir at lists.bestpractical.com" <rtir at lists.bestpractical.com>
> Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
>         Create"
> Message-ID:
>         <
> e896dd7f0efe43c3bfc9dbcaace63d58 at BLUPR04MB102.namprd04.prod.outlook.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.
>  When trying to create a new ticket in "Incidents", "Blocks" or
> "Investigations" via "Quick Ticket Creation".
>
> >From rt.log (and also in apache2/error.log):
>
> WebRT: Status 'new' isn't a valid status for tickets in this queue.
> (/opt/rt4/share/html/Elements/Error:85)
>
> Seems that a default status of "New" is being applied to any "quick
> ticket". This fails everywhere except for "Incident Reports", where "New"
> is valid status.
>
> Where is this value pulled from and how can it be resolved?
>
> Thanks,
>
> Robert Moerman, CISSP
> Manager, Security Monitoring & Threat Response
>
>
>
>
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-- 
Best Regards,
Glenn Camilleri
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