[Rtir] RTIR 3.2.0rc1 Available for testing

[Marcos Orallo]

Hi all,

2014-10-24 15:29 GMT+02:00 Marcos Orallo <m_orallo at yahoo.es>:

>
> However, my problems with History display and MakeClicky are still there
> :-(
>
>
I think I found the problem and the fix. I created a bug report [1] and
sent a pull request in Github [2].

Cheers,
Marcos.

[1] - http://issues.bestpractical.com/Ticket/Display.html?id=30469
[2] - https://github.com/bestpractical/rtir/pull/2


2014-10-24 15:29 GMT+02:00 Marcos Orallo <m_orallo at yahoo.es>:

> Thank you James!
>
> 2014-10-24 11:40 GMT+02:00 James Mcloughlin <james.mcloughlin at ja.net>:
>
>
>>
>>     On Mysql we then log in to the RTDB server to add some new
>> indexes. Not sure if this is needed with Postgess..:
>>
>
> I never messed with the db indexes, nothing was mentioned in the
> corresponding UPGRADING docs.
>
>
>>     If using Request-Tracker-4 Debian packages, you can do the
>> following to update the RTIR data:
>>
>>  cd /usr/src/RT-IR-3.0.2
>>  rt-setup-database-4 --action insert --datafile etc/upgrade/2.6.2/content
>>  rt-setup-database-4 --action insert --datafile etc/upgrade/2.9.0/content
>>  rt-setup-database-4 --action insert --datafile
>> etc/upgrade/3.0.0rc2/content
>>
>
>
> I have successfully run the rt-setup-database-4 with the corresponding
> datafiles, and I can already see the new scrip (On Linking To Incident Copy
> IPs) :-)
>
> However, my problems with History display and MakeClicky are still there
> :-(
>
> We are considering switching to vanilla RT since we don't actually benefit
> from many of the features in RTIR, because or workflow doesn't fit
> completely. I wonder if it would be possible to import some features to RT
> as standalone (IP parsing or Lookup tools, for example), without being
> restricted to RTIR workflow.
>
> Cheers,
>
> Marcos.
>
>
>
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