[rtir] multiple Incident Reports queues

ktm at rice.edu ktm at rice.edu
Wed Apr 29 10:38:28 EDT 2015

On Wed, Apr 29, 2015 at 11:23:05AM -0300, Andre Gerhard wrote:
> Hello,
> I want to have multiple Incident Reports queues, and so I create some new
> queues to implement this: Incident Reports # Spam, Incident Reports # Scam,
> Incident Reports # Copyright, and so on. This is useful because there are some
> reporters that only send incident reports of an known type, like Spamcop in
> the case of spam, and I want to classify the incidents when they arrive.
> But unfortunately, these new queues don't appear in the "RTIR at a glance"
> view, also when I click over an incident report in these queues, I don't have
> the link to to "Take/create an incident", like I have when the incident
> report is in the "Incident Reports" standard RTIR queue. It seems that the new
> queues are not integrated to RTIR, their behavior is more of RT than RTIR.
> So what I have to do to make RTIR work with these new queues ?
> Thanks,
> Andre Gerhard
> Universidade de Sao Paulo

Hi Andre,

I believe that RTIR only supports the single incident queue. Instead of making
a new queue, set a custom field to indicate the type of incident.


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