[rtir] Changing RTIR queue/lifecycle names

[Jesse Vincent]

Hi Maricar,

Being able to change the name of lifecycle queues in RTIR (and to create multiple queues for a given lifecyle) is one of the big features coming in RTIR 3.4. I can't speak to the release date, but we'd love to know how it works for you in a test environment.

Best,
Jesse


On Thu, Dec 03, 2015 at 02:03:39PM +0000, M.A Maricar wrote:
> 
> 
> 
> 
> Hello,
> 
>  
> 
> I would like to
> change the default RTIR queue (lifecycle) names to something else, i.e.,
> 
> Incident Report to
> Event Report and Investigation to Communication.
> 
>  
> 
> I tried changing
> them in RTIR_Siteconfig.pm file and also from UI
> (Admin --> Queues --> Select). After the changes, the UI didn't work well and
> there are some errors in log file. 
> 
> I think the default queue names are used in
> internal files like IR.pm and etc. So when I change only  in RTIR_Siteconfig and in
> UI, the tool couldn't find the queue name from other internal files.
> 
>  
> 
> Can anyone advise me
> if it's possible to change the default queue names? If yes, in which files the
> names need to be changed? Do I need to change in Queues table in MySQL also?
> 
>  
> 
> I look forward for
> your reply.
> 
>  
> 
> Kind regards,
> 
> Maricar
> 
> 
> 
>  		 	   		  

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