[rtir] Adding Queue to Incident Report Display

Jim Brandt jbrandt at bestpractical.com
Tue Feb 23 09:49:13 EST 2016

On 2/11/16 11:51 AM, Gregory Pickett wrote:
> Hello list,
> If I have a new queue, named Tune, and I want to add it to the ticket 
> display for Incident Reports so that I can create a ticket in the Tune 
> queue from there, and have it linked to the Incident Report, what do I 
> need to do?  Basically, I want to do the same thing that we can 
> currently do with Blocks in Incidents.  Just with Tune in Incident 
> Reports.

Hi Greg,

If you click on the Advanced tab on the Incident Report, you can add 
links to other tickets just as with normal RT tickets. However, RTIR 
hides the Links tab from the main view because the workflow is centered 
on Incident Reports linking to Incidents. You could modify the code to 
either add your new queue to Basics like Incidents or possibly add the 
entire Links box to the Incident Reports display.

Depending on what you're trying to do, you could also set up a saved 
search that shows IRs with a link to your Tune queue.


> Greg
> -- 
> Gregory Pickett, CISSP, GCIA, GPEN
> Cybersecurity Operations
> Hellfire Security
> 1608 S. Ashland Ave.
> #49583
> Chicago, IL  60608
> (312) 436-0133
> www.hellfiresecurity.com <http://www.hellfiresecurity.com>
> --------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany — March 14 & 15, 2016

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