[rtir] Adding Queue to Incident Report Display

[Jim Brandt]

If you're interested in trying to modify the code, you'll want to start 
by looking at the code in the rtir repo that displays the RTIR pages, like:

https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Display.html

Note that some queues have a custom page:

https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Incident/Display.html

 From there, you can follow our guidelines for modifying RT, including 
deciding between modifying code directly or using callbacks:

https://bestpractical.com/docs/rt/4.2/writing_extensions.html

The core code is Perl and we use the Mason templating system.

It might be as simple as lifting the code that show Links from RT and 
dropping it in the RTIR page.

On 2/23/16 9:49 AM, Jim Brandt wrote:
>
> On 2/11/16 11:51 AM, Gregory Pickett wrote:
>>
>> Hello list,
>>
>> If I have a new queue, named Tune, and I want to add it to the ticket 
>> display for Incident Reports so that I can create a ticket in the 
>> Tune queue from there, and have it linked to the Incident Report, 
>> what do I need to do?  Basically, I want to do the same thing that we 
>> can currently do with Blocks in Incidents.  Just with Tune in 
>> Incident Reports.
>>
>
> Hi Greg,
>
> If you click on the Advanced tab on the Incident Report, you can add 
> links to other tickets just as with normal RT tickets. However, RTIR 
> hides the Links tab from the main view because the workflow is 
> centered on Incident Reports linking to Incidents. You could modify 
> the code to either add your new queue to Basics like Incidents or 
> possibly add the entire Links box to the Incident Reports display.
>
> Depending on what you're trying to do, you could also set up a saved 
> search that shows IRs with a link to your Tune queue.
>
> Jim
>
>> Greg
>>
>> -- 
>> Gregory Pickett, CISSP, GCIA, GPEN
>> Cybersecurity Operations
>> Hellfire Security
>> 1608 S. Ashland Ave.
>> #49583
>> Chicago, IL  60608
>> (312) 436-0133
>> www.hellfiresecurity.com <http://www.hellfiresecurity.com>
>>
>>
>>
>> --------
>> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
>> * Hamburg Germany — March 14 & 15, 2016
>
>
>
> ---------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016

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