[rt-users] Issues on RT 3.8.1

[rmp dmd]

Hi,

The info provided helped in adjusting the link.

However, it leads me to the same weird scenario again. When I'm in either
"Bookmarked Tickets", "10 highest priority tickets I own", "10 newest
unowned tickets" then click any of
"Home", "Simple Search", "Tickets", "Tools", "Configuration", "Preferences",
"Approval"

it will asked me to log again.  I already tried deleting Temp internet files
and cookies.

Here's the /etc/apache2/conf.d/rt.conf

# as RT is out of document root then we want alias
# and should define directory access
Alias /rt /opt/rt3/share/html/
PerlRequire /opt/rt3/bin/webmux.pl
<Directory /opt/rt3/share/html/>
    Order allow,deny
    Allow from all
</Directory>
<Location /NoAuth/images>
    SetHandler default
</Location>
<Location /rt>
    RewriteEngine On
    RedirectMatch permanent (.*)/$ $1/index.html
    AddDefaultCharset UTF-8
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

There's no info on error.log.  Here's access.log
192.168.1.1 - - [26/Aug/2008:15:54:21 -0400] "GET
/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999
HTTP/1.1" 200 13184 "http://mydomain.com/rt/index.html" "Mozilla/4.0
(compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"
192.168.1.1 - - [26/Aug/2008:15:54:27 -0400] "GET /rt/ HTTP/1.1" 301 384 "
http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999"
"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"
192.168.1.1 - - [26/Aug/2008:15:54:27 -0400] "GET /rt/index.html HTTP/1.1"
200 5060 "
http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999"
"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"

On Tue, Aug 26, 2008 at 2:28 PM, Brian Buchanan
<brianbuchanan at interfast.ca>wrote:

>
> On Tue, 2008-08-26 at 11:15 -0400, rmp dmd wrote:
> > Hi,
> >
> > First, I'd like to say great job on putting up an excellent
> > documentation that is easy to follow for upgrading 3.8.1. I'm newbie
> > RT user/admin but was able to do the updagrade easily.
> >
> > I just have few minor issues on 3.8.1.
> >
> > - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest
> > priority tickets I own", "10 newest unowned tickets" are pointing for
> > http://localhost/rt/Search/Results.html?format.......  How can change
> > this link to
> > http://mydomain.com/rt/Search/Results.html?format.......  ?
> >
> > - While I'm exploring the new interface 3.8.1, I stumble in this weird
> > scenario which I'm not sure if it's normal or bug. when I click
> > Home->Tickets->configuration, it will be on site
> >  http://mydomain.com/rt/Admin/index.html but it will ask me to log
> > again. same thing when I click Home->simpleSearch->tickets->Tools, it
> > will on site http://mydomain.com/rt/Tools/index.html but it will ask
> > me to log again. I'm not sure what else is in ther but this may be
> > nuisance.
> >
>
> You need to set $WebDomain or $WebBaseURL in
> /opt/rt3/etc/RT_SiteConfig.pm
>
> Check out /opt/rt3/etc/RT_Config.pm for details on $WebDomain,
> $WebBaseURL, $WebURL and $WebPath, but don't make changes there, copy
> the block(s) you need/want to RT_SiteConfig.pm and make the changes
> there.
>
>
> Brian
>
>
>
>
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