[rt-users] checking/changing default queue for a user

Boris Epstein borepstein at gmail.com
Tue Jul 14 17:18:14 EDT 2015


Hello listmates,

If I as an admin need to set a certain queue for requests originating from
a user - how do I do that? Let us say I have a user John Smith, with an
email of jsmith at abc.com. How do I make it so that every ticket by email
coming from jsmith at abc.com goes into a certain queue.

Thanks.

Boris.
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