[rt-users] rt-mailgate couldn't find the queue when run by sendmail

Alex dwfm at rtimage.com
Tue Apr 6 13:40:24 EDT 2004


I can not create tickets from e-mail, I get 2 bounces for each mail:

   1. RT couldn't find the queue: General
   2. No permission to create tickets in the queue ''.

When I simulate sendmail running the rt-mailgate from the command line, 
it works flawlessly: the queue is found and the ticket is created no 

    [root at corona root]#* sudo -u mail cat /tmp/testopen1 |
    /opt/rt3/bin/rt-mailgate --debug --queue General --action correspond
    --url http://localhost***
    Connecting to http://localhost/REST/1.0/NoAuth/mail-gateway at
    /opt/rt3/bin/rt-mailgate line 444, <> chunk 1.
    Ticket: 16
    Queue: General

The web interface also works without a glitch.

BTW, when I specify a wrong queue in the /opt/rt3/bin/rt-mailgate 
command above, the response is different -- the error message and no 
bounce mails are created.

Dear RT gurus, please help, I am officially stuck.What in the world 
could be the difference between running from sendmail and running from 
the command line?

Thanks in advance,

My system details:

    RT-3.0.10, RTFM RTFM-2.0.4pre1
    perl v5.8.0 built for i386-linux-thread-multi
    MySQL 4.0.18
    apache 2.0.40-8
    RedHat 8.0

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