[rt-users] Bookmarkable URL for Search no "button"

[Scott Thomson]

Hey Folks, 
 
I've been looking in the WIKI and tried to search the archives for
bookmarkable searches, I don't have a button for that feature, I can
bookmark searches by bookmarking the URL that the Query Builder link
links to on the left hand column.  But my users aren't going to
understand that and I want them to have searches they can easily
bookmark (or rather I'm going to send them via e-mail searches to add to
their bookmarks).
 
Am I missing a permission somewhere, is it misconfigured?  Any pointers
to FM or otherwise are appreciated.
 
We're running RT 3.2.0 on MySQL on RH Enterprise Server.
 
Scott
 

------------------------------------------------------------------------
-
Scott Thomson
Unitarian Universalist Association
Information Technology Services - Helpdesk
25 Beacon Street
Boston, MA 02108
617-948-6109  Fax-617-725-8886
sthomson at uua.org


 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rimbert
Rivera
Sent: Monday, November 15, 2004 4:37 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Problems with Bookmarkable URL for this search and
thepriority field



The "Bookmarkable URL for this search" is not working for me any time I
use "Priority is greater than" or "Priority is less than" as a search
criteria.  For example, if I do a new search and search for Priority is
greater than 0, I get a lot of search results.  I copy the Bookmarkable
URL, logout and close my browser.  I open a new browser and paste the
copied URL but I get no search results, whether I log in before or after
I paste the bookmarked URL.  The search criteria is blank on the page
but the URL shows that I should have some search criteria:

<our web
link>/Search/Listing.html?Bookmark=FrT%3B%402%7C%252%7C%241%7C1%258%7C%2
411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2412%7CPriority
%20%26gt%3B%200%248%7CPriority%241%7C%26gt%3B%241%7C0%241%7C2&TicketsSor
tBy=id&TicketsSortOrder=ASC&RowsPerPage=50

If I use "Priority is equal to" or "Priority is not equal to", then the
Bookmarkable URL works fine. 

Anyone else experience this?  Is this fixed in newer releases?  I've
searched the list but didn't find a mention of this.

We're running RT 3.0.6 with PERL 5.8.0 on RedHat 9. 


- Rim 

Rimbert Rivera 
Manager, Information Technology 
COMTEX News Network 
rrivera at comtex.com 
(703) 820-2000 
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