[rt-users] Changes to allow selecting a requestor from drop downlist

[Kelly F. Hickel]

Ben,

            Well, the line below with WhoHaveRight limits the list of
users to those that can create tickets. In my setup, that's everyone.
You'd need to limit this in a way that would fit your situation...

 

  my $Users = RT::Users->new($session{CurrentUser});
  $Users->WhoHaveRight(Right => 'CreateTicket', Object => $object,
IncludeSystemRights => 1, IncludeSuperusers => 0); 
  while (my $User = $Users->Next()) {

 

 

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

  _____  

From: Ben Robson [mailto:ben.robson at classicblue.com.au] 
Sent: Tuesday, August 30, 2005 11:33 PM
To: Kelly F. Hickel; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Changes to allow selecting a requestor from drop
downlist 

 

Kelly,

 

Awesome little modification this.  Love it.  The one thing I am trying
to get to grips with is, presently it can only have requestors from the
Privileged user set (or at least that's the effect I am getting).

 

How would I allow it to also view non-privileged users (i.e. ppl who
would be presented with the Self-Service interface if they logged in
themselves)?

 

Thanks heaps mate.

 

BenR

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Thursday, 18 August 2005 3:53 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Changes to allow selecting a requestor from drop
downlist 

 

I just put on the wiki a set of changes to allow call center folks to
chose a requestor from a drop down list when creating a ticket, as
opposed to typing in the email address.  It's at the URL below in case
someone else can use it.

 

http://wiki.bestpractical.com/index.cgi?SelectRequestor

 

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

 

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