[rt-users] Searching custom field from homepage

Ken Crocker KFCrocker at lbl.gov
Wed Dec 14 12:58:46 EST 2005


       My company  needed the same thing but not from the home page. 
Creating a custom field is easy enough and you can apply that custom 
firld to any queue, therefore allowing a query to be created with the 
custom field, but again, that is within the query page, not from the 
home page. We use RT 3.4.4. What's wrong with one extra click and going 
to the query page?


Jason Edwards wrote:

> Hello,
> I'm currently testing RT for use as our ticketing system. We're 
> providing support for various ISPs (each ISP is a queue) and one of 
> the custom fields for our queues is 'Username'. I would like 
> to provide the ability to search for a Username in a given queue on 
> the home page, to get a list of past tickets for the customer. This 
> would give us a history of the customers issues and would also allow 
> us to reopen a resolved ticket for the customer.  I see that I could 
> create a component locally, similar to the Quick search or Quick 
> create and add it to my local copy of index.html, but I'm having a 
> hard time finding documentation to help me out (on the web and in RT 
> Essentials), being that it is a custom field.
> Has anyone done something like this before? I'd rather not have our 
> staff build a query everytime the need history for a customer.
> Thanks!
> Jason
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