[rt-users] secret queues with restricted access

[Luke Vanderfluit]

Hi Eric.

Schultz, Eric wrote:

> If they have not rights granted, then I am not sure why they are 
> seeing it, unless the people who are able to see it are members of 
> another group that does have the privileges.  The priv system is 
> pretty straightforward, you shouldn't have too much trouble.  By 
> default, nobody has any access to a brand new queue, you have to 
> explicity add the access.  At least, this is true for 3.4.x.  Are you 
> running a different version, perhaps?
>
I'm running 3.4.4.
I've created a new queue and it *is* visible to anyone in the 
priviledged group by default.
Maybe there's a configuration option that does that (include rights for 
the priviledged group to any new queue).
I'll have to work it out.

Any other suggestions appreciated.

Thanks for your help.
Kind regards.
Luke.


>     ------------------------------------------------------------------------
>     *From:* Luke Vanderfluit [mailto:lvanderf at internode.com.au]
>     *Sent:* Tuesday, January 31, 2006 2:41 PM
>     *To:* Schultz, Eric
>     *Subject:* Re: [rt-users] secret queues with restricted access
>
>     Hi Eric.
>     That sounds great.
>
>     Schultz, Eric wrote:
>
>>Sure.  Just don't give the default groups (Everyone, Unprivileged,
>>Privileged) SeeQueue or ShowTicket or anything like that.  That's the
>>nice thing about the RT ACLs is that they start very restrictive, and
>>you can ease it as much as you want.  It won't show up in Quick Search
>>or in "New ticket in" or anything like that for anyone but those you
>>explicitly give permission to.
>>  
>>
>     I have an existing queue 'test' that has all those groups showing
>     'no rights granted'
>     How can I remove the rights that they have, if I wanted to
>     restrict the 'test' queue to only a few users or just one group?
>     It seems that by default the groups you mentioned *have* the
>     rights to view the 'test' queue.
>
>     Hope this can be done.
>
>     Thanks.
>     Kind regards.
>
>
>
>
>>>-----Original Message-----
>>>From: rt-users-bounces at lists.bestpractical.com 
>>>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
>>>Of Luke Vanderfluit
>>>Sent: Tuesday, January 31, 2006 2:12 PM
>>>To: rt-users at lists.bestpractical.com
>>>Subject: [rt-users] secret queues with restricted access
>>>
>>>Hi.
>>>
>>>I want to create a queue that is not visible to the bulk of RT users. 
>>>Only a few.
>>>So only a select number of users will have access AND be able 
>>>to see the 
>>>queue.
>>>That means it should only show up in a queue listing for 
>>>those specific 
>>>logins.
>>>
>>>I'm sure this can be done with a customised script but can it be done 
>>>with existing config options?
>>>Thanks for any help.
>>>Kind regards.
>>>
>>>-- 
>>>Luke
>>>    
>>>
>>
>>  
>>
>
>
>-- 
>Luke
>    
>


-- 
Luke

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