[rt-users] Question about LdapOverlay and Windows Active Directory

[eric.valor at daimlerchrysler.com]

Dario:

If you're using Jim's LDAPUserLocalOverlay 
(http://wiki.bestpractical.com/index.cgi?LdapUserLocalOverlay) then just m
ake sure you have the user's email set in the email field of their LDAP 
record ("E-mail" in the Active Directory user's properties, in the 
"General" tab).  When an email address sends a request to RT it is sought 
for in the AD records.  If found, an account is generated in RT and 
afterwards that user can then log in via the web interface.

We had to go back and enter in our users' email addies to their AD records 
prior to rolling out RT.

--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank :




Dario Luis Coneglian Oliveros <oliveros at cpqd.com.br> 
07/21/2006 03:02 PM

To
eric.valor at daimlerchrysler.com
cc
rt-users at lists.bestpractical.com
Subject
Re: [rt-users] Question about LdapOverlay and Windows Active Directory






Hi Eric,
First, thanks for the info.
FYI I am using Jim Meyer's contribution as well. It's really great.
Regarding user auto creation, I thought this could be done thru web :-(
Any tips on how to create user account via email ? I would appreciate any 
info on that.
Thanks,
Dário

eric.valor at daimlerchrysler.com wrote: 

Dario: 

I forget the contribution you are using, but if you are using the Meyer 
contribution (my personal favorite.. cheers Jim!), a user must first send 
an email which will then initiate RT account generation. 

I think Jim is working on another overlay to autocreate on web login, but 
I'll let him comment on that.  If you're not using the Meyer code, might I 
suggest doing so since Jim is actively maintaining it and he is good about 
responding to questions.  I've been using it on my production system here 
(don't tell Corporate!) for the past few months and it's been solid 
(disclaimer: currently under 100 users with 5 queues). 

--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank : 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060721/5593f7f4/attachment.htm>