[rt-users] Assigning Tickets to users

[Lamers, Dan]

I just went through this same issue yesterday.  I resolved it by giving
OwnTicket permissions to each user that I wanted in the list.  This worked
perfectly.
 
Dan

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Jim Robinson
Sent: June 15, 2006 10:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Assigning Tickets to users


Hello,
I am new to RT and we are looking at implimenting it in our company, We are
a windows based shop therefore I am trying the Win/RT version, 
I have one issue that is causing a problem and cannot figure out a
resolution to it.
 
When a new ticket arrives, I cannot assign the ticket to another user! I
have verified that both the queue and the group have own, Take, steal ticket
but when I bring up the ticket people field I only get Nobody!
 
I would really like to get this resolved so I can go forward in the testing
phase and implimentation phase.
 
Thanks for your help.
 
Jim/Blacktri99



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