[rt-users] Show 'stalled' on AtAGlance priority list?

[Michael Finn]

Oops.  You have to do the same for <rt3>/share/html/Elements/MyRequests
-> <rt3>/local/html/Elements/MyRequests as well, to get the unowned list
changed.
 
Cheers!

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Thursday, March 16, 2006 12:11 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Show 'stalled' on AtAGlance priority list?


I'm using Fedora, but should be the same...
 
Copied <rt3>/share/html/Elements/MyTickets to
<rt3>/local/html/Elements/MyTickets, then edited the new MyTickets:
 
my $Query = " Owner = '".$session{'CurrentUser'}->Id."' AND ( Status =
'new' OR Status = 'open')";
 
became:
my $Query = " Owner = '".$session{'CurrentUser'}->Id."' AND ( Status =
'new' OR Status = 'open' OR Status = 'stalled')";
 
I also modified it so that "Due Date" (actually, DueRelative) is
displayed rather than "Priority" (which we don't use).  Just a matter of
replacing Priority with DueRelative, and using "OrderBy => 'Due'" and
"Order => 'ASC'" instead of 'DESC' in the same file.
 
Cheers,
Mike

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sumner,
Todd
Sent: Thursday, March 16, 2006 10:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Show 'stalled' on AtAGlance priority list?


Greetings,
 
RT 3.4.5 on CentOS 4.2
 
On the At A Glance Page, for both lists of unowned and owned tickets, I
would like to have tickets with the status of 'stalled' also be listed
(currently just new & open). 
 
Can anyone advise on how I can adjust this?
 
Thanks in advance.
Todd
 
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