AW: [rt-users] Auto create multiple child tickets from one request

[Ham MI-ID, Torsten Brumm]

If you like to do this automatically, use a scip oncreate with option create tickets and a template that create the ticket in a queue you need. Look around at the wiki, there are many hints for approval creation, its the same only different ticket type.

Torsten

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: RT-Users at lists.bestpractical.com <RT-Users at lists.bestpractical.com>
Sent: Thu Apr 19 14:53:27 2007
Subject: [rt-users] Auto create multiple child tickets from one request





Hello,
I've implemented "spawn child ticket" and that works well, but now I have a
requirement to automatically create multiple tickets from one request.
We mainly use RT internally and now we have a requirement for a "New
Employee" Ticket
Depending upon a multi-select custom field, child tickets would be created
so work can be done by various groups/people.
e.g.
Install PC,
Set up Phone,
Create email account,
Set up various applications accounts, etc.

Has anyone done anything similar?

Any help would be appreciated.

Thanks,

Steve McStravick
Business Systems Analyst - MES
BreconRidge
www.breconridge.com

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070419/00ca3639/attachment.htm>