[rt-users] Canned Responses

[Dalal, Kamber Z (Kamber)]

In RT Wiki,  Steve Turner has posted, Apr. 6th, 2006, code for canned
responses in two Callback files.
 
I am new to RT and need assistance for the following:
 
What is meant by:
 
.../local/html/Callbacks/<whatever>/Ticket/
 
for I do not see the Callbacks folder in ver. 3.6.3.  Do I just create
it, and <whatever> stands for any name of my choosing?
Would this be global, or can it be queue specific and how?
Will it use canned response templates already set-up, global and/or
queue specific?  Or need to create new template files in specific
directory?
 
Thank you,
Kamber Dalal
 
 
 
 
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