[rt-users] Self Service

[andrew fay]

morning mike!,

thanks for that - sorted,

One more thing, on the self service.. if I change someone's ticket's queue it gives them the message :


      afay -  Queue changed from  to

and thats it.. no mention of what queue it has been moved from to,

is there a quick fix for that? as this is our last issue before we can bring RT live,

Cheers,

Andy

> Date: Fri, 4 Apr 2008 09:30:08 +0100
> From: mike.peachey at jennic.com
> To: andrew.fay at hotmail.co.uk; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Self Service
> 
> andrew fay wrote:
> > Hello,
> > 
> > I am using RT 3.6.4 at the moment on ubuntu 7.10, I have users logging 
> > in using Mike Peachey's RT::Authen::ExternalAuth extension.
> > 
> > My problem is that on the self service page users have the option to 
> > change their password which I don't want to be there and in the top 
> > right there is a goto ticket box that I don't want there as users can 
> > enter any ticket number in there and jump to other people's tickets 
> > which obviously isn't great,
> > 
> > Anyone know how I can get rid of these 2 ?
> 
> You don't need to get rid of the Goto Ticket box, simply ensure that 
> users don't have permission to view tickets other than their own. This 
> is accomplished with giving ShowTicket (you also want ReplyToTicket) to 
> the Requestor role for any given queue.
> 
> So long only Requestors and Privileged (non-self-service) users can 
> ShowTicket.. there's no problem.
> 
> As for the password change.. my self-service doesn't show that ability.. 
> you probably want to remove the ModifySelf right for "Everyone" or 
> something like that.
> 
> -- 
> Kind Regards,
> 
> __________________________________________________
> 
> Mike Peachey, IT
> Tel: +44 114 281 2655
> Fax: +44 114 281 2951
> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
> Comp Reg No: 3191371 - Registered In England
> http://www.jennic.com
> __________________________________________________

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