[rt-users] Attachments aren't attaching

[Jared Hanks]

Thanks for the info.  It was actually in the MySql conf file (/etc/my.cnf).  I added the following line under the [mysqld] section:
 
max_allowed_packet=10M
 
I was then able to attach a message > 1MB.
 



> Date: Wed, 30 Jan 2008 18:38:10 +0000> From: mike.peachey at jennic.com> To: jmhanks1373 at hotmail.com> CC: rt-users at lists.bestpractical.com> Subject: Re: [rt-users] Attachments aren't attaching> > It's worth checking your apache config.> --> Kind Regards,> > ___________________________________________________> > Mike Peachey, IT> Tel: +44 (0) 114 281 2655> Fax: +44 (0) 114 281 2951> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK> http://www.jennic.com> Confidential> ___________________________________________________> > Jared Hanks wrote:> > Hello,> > > > I'm having some issues trying to attach a .doc attachment that is 4MB. > > I have the following set in my RT Config:> > > > RT::VERSION 3.6.1> > RT::MaxAttachmentSize 10000000> > > > The above setting is 10MB, so I'm not quite sure why it would not be > > allowed to attach. Is there another place I need to check for > > attachment size?> > > > Any help is greatly appreciated.> > > > Thanks,> > Jared> > > > > > > > ------------------------------------------------------------------------> > Helping your favorite cause is as easy as instant messaging. You IM, we > > give. Learn more. > > <http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join>> > > > > > ------------------------------------------------------------------------> > > > _______________________________________________> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > > > Community help: http://wiki.bestpractical.com> > Commercial support: sales at bestpractical.com> > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com
_________________________________________________________________
Climb to the top of the charts! Play the word scramble challenge with star power.
http://club.live.com/star_shuffle.aspx?icid=starshuffle_wlmailtextlink_jan
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080130/5c8788a8/attachment.htm>