[rt-users] Urgent help on multi-stage approvals

[Jesse Vincent]

On Jul 24, 2008, at 9:51 PM, Hong Fai Leong wrote:

> I've followed the example in "RT Essentials" on configuring a  
> multistage approval. It worked beautifully in v3.6.3. It fails to  
> work after I've upgraded RT to v3.6.7.
>
> In 3.6.3, the second approver will only receive an email upon the  
> first approval resolution of the approving ticket.
>
> In 3.6.7, both approvers will receive emails at the same time.
>
> Can someone confirm this behaviour? I would really like to have back  
> the behaviour found in 3.6.3. Can anyone out there who can help me  
> on this. This is really important in what I'm going to do in my  
> organization. Any advice is much appreciated. Thanks.

With the information you've given us so far, it's fairly hard to  
debug. RT 3.6.3 was..quite a long time ago and we've fixed a fair  
number of bugs. It may well be the case that one of those fixes has  
unintended consequences.   If you can share your workflow  
configuration with the list, someone might be able to spot something.

Best,
Jesse Vincent
Best Practical

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