[rt-users] Links issue on 3.7.85 / 3.8 beta2

[Elbert Lai]

Is anyone having an issue where linked tickets default to the incorrect
server? When I mouseover the links, instead of defaulting to
http://myserver/Ticket/Display.html?id=xxxx", they default to
http://localhost/Ticket/Display.html?id=xxxx". This only happens with linked
tickets. I can still go to the ticket by clicking on it in the queue, or in
any other Tickets pane. Clicking on them in the links pane, however, ends up
with an error because there is no web server on localhost. This issue can be
repeated from multiple clients, multiple OS'.

 

Any thoughts on why the server is being translated incorrectly?

 

Thanks,

 

Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto, CA 94301

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai at itiva.com

  _____  

From: Alan Cheng [mailto:chenga at ias.edu] 
Sent: Thursday, May 08, 2008 8:21 PM
To: Elbert Lai; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Having trouble installing 3.7.85 on fc8

 

Are there any errors in the RT log?  I found it useful to enable debug in a
similar situation like you have:

Try adding the following lines in your RT_SiteConfig.pm if you don't have
them yet:

Set($LogToFile , 'debug');
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , "rt.log");

File "rt.log" must be writable by your http daemon.

Thanks,

Alan

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Elbert Lai
Sent: Thu 5/8/2008 10:18 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Having trouble installing 3.7.85 on fc8

I've been able to get as far as the page that says:



You're almost there!



You haven't yet configured your webserver to run RT

You appear to have installed RT's web interface correctly, but haven't yet
configured your web server to "run" the RT server which powers the web
interface.

The next step is to edit your webserver's configuration file to instruct it
to use RT's mod_perl, fastcgi or speedycgi handler.



I'm trying to configure it to use mod_perl but having no luck so far.



Here's my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I'm referring to
mod_perl, and when I restart the httpd daemon, it tells me that mod_perl is
already loaded.



I'd appreciate any insight.



Thanks,





>>>>>>>>>>>>>>>

Alias /rt3 "//opt/rt3/share/html"





LoadModule perl_module mod_perl.so





PerlModule Apache::DBI

PerlRequire /usr/sbin/webmux.pl

<Directory /opt/rt3/share/html>

  AllowOverride All

  Options ExecCGI FollowSymLinks

  <IfModule mod_access.c>

    Order allow,deny

    Allow from all

  </IfModule>

</Directory>





<Location /rt>

  RewriteEngine On

  RedirectMatch permanent (.*)/$ $1/index.html

  AddDefaultCharset UTF-8

  SetHandler perl-script

  PerlHandler RT::Mason

</Location>





<VirtualHost localhost>

  ServerName localhost

  DocumentRoot /opt/rt3/share/html

  AddDefaultCharset UTF-8





#  PerlModule Apache2 Apache2::compat





  PerlModule Apache::DBI

  PerlRequire /usr/sbin/webmux.pl





  <Location />

      SetHandler perl-script

      PerlHandler RT::Mason

  </Location>

</VirtualHost>



Elbert Lai

Network Operations Manager

Itiva Networks

530 Lytton Ave

2nd Floor

Palo Alto, CA 94301

650-521-3403 (cell)

650-560-6125 (fax)

elbertlai at itiva.com





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