[rt-users] Not understanding initial email config :(

[Andy Smith]

Hi,

  ok I have proven that I can successfully create a ticket remotely from the Exim server by cat'ing an email into rt-mailgate like this:

cat 1172082829.H159040P74283.mx.test.net |/usr/local/rt3/bin/rt-mailgate --queue General --action correspond --url http://rt3.test.net/

But still real email even if generated on the command line on the mail server isnt making it to RT... In my exim logs I see unroutable
address. Whats the recommended config here to make this work?

thanks Andy.
  ----- Original Message ----- 
  From: Andy Smith 
  To: rt-users at lists.bestpractical.com 
  Sent: Wednesday, May 28, 2008 6:43 PM
  Subject: Not understanding initial email config :(


  Hi,

   Im new to RT and am trying to configure a pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to the general
  queue (creating a new ticket) but from the documentation Im really not understanding how this is meant to work.

  I have the RT server up and running on one server, and we have our live Exim SMTP running on another. On the RT box I have this in the
  site config PM file:

  Set($MailCommand , 'sendmail');
  Set($SendmailArguments , "-bm -- support at test.net");
  Set($SendmailPath, "/usr/local/sbin/exim");


  and on the Exim box I have installed the RT binaries so I have the rt-mailgate script and put this into the aliases file:

  rt-general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt3.test.net/"


  Is this really all I have to do?? So far it isnt working, but that doesnt surprise me much as I dont get how this can work :S
  However this alias syntax is totally new to me and seems quite odd :S 
  I did see one or two things written about adding some special config into the exim MTA config file, but I dont really want to
  have to modify my live exim MTA config just cos I want to add a new queue to RT.

  Anyone that can help me out of my confusion would be greatly appreciated!

  thanks in advance, Andy.
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