[rt-users] Allow a corporate to view all tickets of her employees

[Victor Fariña Infante]

Hello
Thanks for the fast reply ;-).
I am a newby at RT so it may sound strange, but if we do that, the users
from one company can see Tickets from another company because I have all
"Support" Tickets on the same Queue. I think that the solution could be to
create a Queue per customer but i don't know if this is a good approach.
Is this the correct way ?

Regards

On Wed, Nov 5, 2008 at 5:41 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Victor,
>
>
>        Put all those users in the same group and grant "CreateTicket",
> "ReplyToTicket", "SeeQueue, "ShowTicket" for the group for that Queue. That
> should do it. I'd save the "Modifyticket" for the people that actually do
> the work on the ticket. Hope this helps.
>
>
> Kenn
> LBNL
>
>
> On 11/5/2008 4:43 AM, Victor Fariña Infante wrote:
>
>> Hello,
>> I am using RT for about 3 months, and we like it a lot.
>> Our problem is that we have 3 possible Ticket Openers (all from the same
>> company) and when one login on the web inetrface can only see his own
>> tickets, I would like that every contact of a company can see all Tickets
>> from the users from his company.
>>
>> Is this possible ??
>>
>> Thanks
>>
>> --
>> Victor Fariña Infante
>> Responsable Tecnologías
>> Tlf. +34 981 90 90 10
>> http://www.queres.es
>>
>>
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>
>


-- 
Victor Fariña Infante
Responsable Tecnologías
Tlf. +34 981 90 90 10
http://www.queres.es
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