[rt-users] create ticket from email

[Monti gmail]

Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should
be common problem/need.
I need the ability to create ticket from email.
mailgate provides only "correspond" and "comment" actions while I need
"create".
Any suggestions?

Thanks,

On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <monti.mail at gmail.com> wrote:

> Thank you.
> I have seen it before but the mailgate has 2 available actions -
> "correspond" and "comment", there is no "create".
> how do I create using mailgate?
>
>
> On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <mhoover at thectogroup.com>wrote:
>
>> Monti-
>>
>> You will want to setup mailgate.  See the wiki for more details here.
>>
>> http://wiki.bestpractical.com/view/EmailInterface
>>
>> Matt
>>
>> On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <monti.mail at gmail.com>wrote:
>>
>>> According to the documents I looked in, it is only possible to create new
>>> ticket is from WEB and CLI, I could not find how to create ticket from
>>> email.
>>> is it possible?
>>> is it requires any customizations?
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081019/ffe1376b/attachment.htm>