[rt-users] create ticket from email

[Helmuth Ramirez]

When you send it to the "correspond" address, it will create a new ticket if the following is true:
 
the user has Create Ticket rights
there isn't a ticket number (RT syntax) in the subject that will update an existing ticket.

________________________________

From: rt-users-bounces at lists.bestpractical.com on behalf of Monti gmail
Sent: Sun 10/19/2008 8:42 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] create ticket from email


Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need.
I need the ability to create ticket from email.
mailgate provides only "correspond" and "comment" actions while I need "create".
Any suggestions?

Thanks,


On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <monti.mail at gmail.com> wrote:


	Thank you.
	I have seen it before but the mailgate has 2 available actions - "correspond" and "comment", there is no "create".
	how do I create using mailgate? 


	On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <mhoover at thectogroup.com> wrote:
	

		Monti-
		
		You will want to setup mailgate.  See the wiki for more details here.
		
		http://wiki.bestpractical.com/view/EmailInterface
		
		Matt
		
		
		On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <monti.mail at gmail.com> wrote:
		

			According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email.
			is it possible?
			is it requires any customizations?
			

			_______________________________________________
			http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
			
			Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> 
			Commercial support: sales at bestpractical.com
			
			
			Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
			Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> 
			




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081019/5e41ca5e/attachment.htm>