[rt-users] RT-Extension-CommandByMail

[Monti gmail]

Amazing, you are right. the break line did the difference. thanks a lot
mate!
Works like a charm....

Motti.

On Wed, Oct 22, 2008 at 1:03 AM, Eli Altman <eli at gmnameplate.com> wrote:

>  I know if you are sending RT mail and expect CommandByMail to pick up
> commands, you need a blank line between the actual email header and your
> commands.  I would check the headers in the ticket history to see if
> that's what's up.  Have you tried sending via an email client instead of
> command line?
>
>
>
> Elias
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Monti gmail
> *Sent:* Tuesday, October 21, 2008 2:13 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] RT-Extension-CommandByMail
>
>
>
> Guys, any one familiar with this extension?
>
> I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.
>
> 06 according to the manual with the required configuration.
> when I test it there is no error, the ticket is open and discards the
> fields I used as described RT-Extension-CommandByMail manual...
>
> I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
> --action correspond --url http://myrtserver
> from: monti.mail at gmail.com
> Subject: one more
> DependsOn: 62
> Owner: monti
>
> some text goes here
> ^D
>
> but the ticket is created without the "DependsOn" and "Owner" fields.
>
> how do I debug this?
>
>
>
>
>
> On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <monti.mail at gmail.com>
> wrote:
>
> Thanks, that helped. I don't have this error no more, but still I can't get
> RT-Extension-CommandByMail-0.06 to work.
> I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to
> the manual with the required configuration.
> when I test it there is no error, the ticket is open and discrds the fields
> I used as described RT-Extension-CommandByMail manual...
>
> I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
> --action correspond --url http://myrtserver
> from: monti.mail at gmail.com
> Subject: one more
> DependsOn: 62
> Owner: monti
>
> some text goes here
> ^D
>
> but the ticket is created without the "DependsOn" and "Owner" fields.
>
> how do I debug this?
>
>
>
>  On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <
> JoopvandeWege at mococo.nl> wrote:
>
> Monti gmail wrote:
>
> Hi,
>
> I am trying to install RT-Extension-CommandByMail Extention and it does not
> work well.
>
> When I restart the webserver I get this error:
>
> Sun Oct 19 20:23:25 2008]* [error] Can't locate
> RT/Extension/CommandByMail.pm in @INC (@INC contains:*
> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
> /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line
> 595.\nCompilation failed in require at (eval 2) line 1.\n
>
>
> Any ideas?
>
> Yes, install rt-3.8.1 because it has a fix for the plugin paths which are
> broken in 3.8.0. See also the release notes for 3.8.1 which contain more
> info on other important things fixed in that version.
>
> Greetings,
>
> Joop
>
>
>
>
>
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