[rt-users] Editing Comments or Replies

[Alan Cheng]

Erik thank you very much for the suggestion.  Definitely another option
to use!

Alan

Peterson, Erik wrote:
>> Thanks so much!  I just found out where to modify the subject and it worked
>> perfectly!!! :)
>>
>> In case someone is looking for the same answer in the future, ticket
>> "Subject:" can be modified after clicking on "The Basics" for that ticket.
>> The change is logged.
>>     
>
>
> You could also set up a custom field for summary which isn¹t tied to a
> particular transaction, but to an individual ticket.
>
> Then it could be modified much as Subject would be.
>
> Hope that¹s helpful
>
> Erik
>
>   

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