[rt-users] RT 3.8.1: "Tickets" interface logs you out

[Trenton Taylor]

I can try that ... did you know if that changed in 3.8.0 to 3.8.1? 

 

Do you know what the database schema upgrade in the UPGRADING.mysql is
for? I haven't gotten through that step without errors, but 3.8.0. seems
to work just fine without successfully getting through it.

 

Thanks for the suggestions

 

Trent 

 

 

________________________________

From: Chris Nelson [mailto:cnelson at delivra.com] 
Sent: Thursday, September 11, 2008 10:46 AM
To: Golemon, Buck
Cc: Trenton Taylor; rt-users at bestpractical.com
Subject: Re: [rt-users] RT 3.8.1: "Tickets" interface logs you out

 

I may be way off here (I'm a total newbie). But Todd Green wrote this a
couple days ago - might this help?

> Just hit and fixed this issue yesterday.  My solution was to was to
add
> the following to
>  etc/RT_SiteConfig.pm
>
> Set($WebSessionClass , 'Apache::Session::File');

When I asked him what it was actually doing, this is what he said:

>In my digging I determined that by default the sessions are being
written to the SQL database.  Notes from others having similar issues
>indicated this might be part of the issue.  My current production
environment (3.4.2) writes the sessions to files instead of to the
>database so I used the same option in the new environment as well.

Sorry if that's not helpful.

-Chris



On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <Buck.Golemon at amd.com>
wrote:

So you think it's in regard to upgrading? 

I'll try with a fresh database and let you know how it goes.

 

--Buck

	-----Original Message-----  
	From: Trenton Taylor [mailto:trentt at ssi-invest.com] 
	Sent: Thursday, September 11, 2008 10:26 AM
	To: Golemon, Buck
	Subject: RE: [rt-users] RT 3.8.1: "Tickets" interface logs you
out

	A bunch of us have the issue but it's being ignored on the lists
...

	 

	I think jesse considers it our problem for not upgrading
correctly.

	 

	I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at
the end of the install ... no errors and no "log out" issues in the
interface

	I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script
that was mentioned at the end of the install ... no errors but am logged
out on some web clicks.

	 

	I went back to 3.8.0 and don't have any problems now ...

	 

	Did you follow the UPGRADING.mysql document? I got errors when
trying it.

	 

	Nobody has responded to me on the list ..

	 

	
________________________________


	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Golemon,
Buck
	Sent: Thursday, September 11, 2008 9:17 AM
	To: rt-users at bestpractical.com
	Subject: [rt-users] RT 3.8.1: "Tickets" interface logs you out

	 

	After installing a new version of RT, I've noticed that whenever
I click "Tickets" or interact with the query builder such that it
reloads the page, it logs me out. I still remembers it's state after I
log back in, but this is extremely annoying.

	 

	Has anyone else had this problem?

	 

	 

	Please let me know if there's any other information you need.

	--Buck

	 

	
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