[rt-users] e-mail requestors preauthentication?

[Michael Bravo]

No, that would be a cop-out, but would kind of defeat the whole endeavour.
Perhaps I wasn't clear enough - I already have a large number of customers
entitled to e-mail support. And they do have the magic codes. Also, for the
considerable majority of my customerrs, e-mail is more accessible and
convenient than web. At least to start the support request. As such, the
workflow I outlined is more or less a necessity - accept e-mail, parse the
magic code, and either auth the user and create the ticket, or autoreply and
no ticket.

On Wed, Aug 19, 2009 at 1:43 AM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

>
> My guess would be:
>
> Do the initial auth and ticket creation via the web, so that you can
> impose whatever
> requirements you wish e.g; login to SelfService with something like
> mod_auth_mysql
> Add these customers as privileged users to a group with no special ACLs.
> Then
> prevent the creation of tickets by non-privileged users.
>
>
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