[rt-users] HELP with RT API

[Ken Crocker]

Kevin,

If I understand what you and Jerrad are saying is that RT/API NORMALLY 
puts a date in those fields and if I am going to override, I need to 
code a work-around. Thank you. AT least I Know I'm not going crazy 
(yet). So, any hints (like code-type stuff ;-) on that work-around?

Kenn
LBNL

On 8/26/2009 6:35 AM, Kevin Falcone wrote:
> On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
>   
>>> I'm in a mess trying to figure out why RT:API will NOT put dates in the
>>> Ticket record when I read an input file.
>>>       
>> It's a known "feature" of RT e.g;
>> http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750
>>     
>
> You absolutely can set dates on tickets during import, otherwise the
> RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate
> history.  You're talking about changing an existing Transaction, which
> is indeed blocked but worked around rather trivially as needed.
>
> -kevin
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