[rt-users] Second Instance Of RT (for branding purposes)

[Doug Eubanks]

Should the /temp/foo file add a line each time I request a page from the
ticket system?

I seems that it only gets new lines added when I restart apache.

Sincerely,
Doug Eubanks
admin at dougware.net


On Wed, Feb 25, 2009 at 9:47 AM, Doug Eubanks <admin at dougware.net> wrote:

> I made a mistake....
>
> If I comment out the new instance...restart http and try to access the old
> instance by url, the old instance is shown.
>
> So to answer your question, if I comment out brandy, brandx is displayed
> properly.
>
> Sincerely,
> Doug Eubanks
> admin at dougware.net
>
>
> On Wed, Feb 25, 2009 at 9:41 AM, Doug Eubanks <admin at dougware.net> wrote:
>
>> I disabled the new brand, using just the old brand (but with the script
>> changes we made) and it's still using the settings for the new brand.
>>
>> Something about environment variable we are setting is constantly getting
>> set to the new brand, no matter which brand you try to use.
>>
>> I've had our local perl guru double check my changes and I've set them
>> according to your notes.  I believe that either there is one crucial step
>> that we've overlooked, or that there is something particular about my
>> httpd.conf that's not working right (PerlSetVar statements, etc).
>>
>> Just as a test yesterday, I separated the log files for each name based
>> virtual server to make sure that we were being served from the right server
>> instance, and depending on which URL I used, the correct log file was
>> showing activity.
>>
>> Sincerely,
>> Doug Eubanks
>> admin at dougware.net
>>
>>
>> On Wed, Feb 25, 2009 at 4:42 AM, Raed El-Hames <rfh at vialtus.com> wrote:
>>
>>> Morning Doug;
>>>
>>> If you can test it, can you comment out the entry for the brand y in
>>> httpd.conf , ie start up with just brand x and see what you get, just to
>>> make sure your settings are correct for brand x ..
>>> Always remember to restart httpd.
>>>
>>> Regards;
>>> Roy
>>>
>>> Doug Eubanks wrote:
>>>
>>>> Yes, they have different webmuxes (webmux.pl and webmux-brandy.pl).
>>>>
>>>> It appears the ENV['SERVER'] is always matching webmux-brandy.pl, even
>>>> though the /tmp/foo file shows different entries.
>>>>
>>>> Could a MasonDataCacheDefaults setting, or a mod_perl setting cause the
>>>> RT.pm to use the "first" loaded $ENV['SERVER'] string?  I'm so confused?
>>>>
>>>> Sincerely,
>>>> Doug Eubanks
>>>> admin at dougware.net <mailto:admin at dougware.net>
>>>>
>>>>
>>>> On Tue, Feb 24, 2009 at 12:10 PM, Raed El-Hames <rfh at vialtus.com<mailto:
>>>> rfh at vialtus.com>> wrote:
>>>>
>>>>    And is RT calling the right RT_SiteConfig ??
>>>>    I am guessing you have modified each RT_SiteConfig per brand??
>>>>    what do you get when you restart apache and when you browse to
>>>>    each instance??
>>>>
>>>>    Roy
>>>>
>>>>    Doug Eubanks wrote:
>>>>
>>>>        That's what I have, two different webmux.pl files...
>>>>
>>>>        They are in the same /opt/rt3/bin folder...
>>>>
>>>>        The old brand is called webmux.pl, the new brand is called
>>>>        webmux-brandy.pl
>>>>
>>>>        They are called in httpd.conf with these two separate lines in
>>>>        their respective host entries...
>>>>        PerlRequire /opt/rt3/bin/webmux-brandy.pl
>>>>        PerlRequire /opt/rt3/bin/webmux.pl
>>>>
>>>>        Sincerely,
>>>>        Doug Eubanks
>>>>        admin at dougware.net <mailto:admin at dougware.net>
>>>>        <mailto:admin at dougware.net <mailto:admin at dougware.net>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>> *Roy El-hames *
>>>
>>> ISP Systems
>>>
>>>
>>>
>>> *Vialtus Solutions*
>>>
>>> *(formerly Pipex Business)*
>>>
>>>
>>>
>>> Direct Dial: +44(0) 208 587 6181
>>>
>>> E-mail: rfh at vialtus.com <mailto:rfh at vialtus.com>
>>>
>>>
>>>
>>> Visit us on:
>>>
>>> www.vialtus.com <http://www.vialtus.com/>
>>>
>>>
>>>
>>> This email is subject to:
>>>
>>> http://www.vialtus.com/disclaimer.html
>>>
>>>
>>>
>>>
>>>
>>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090225/0e4aadca/attachment.htm>