[rt-users] What permissions?

Ken Crocker kfcrocker at lbl.gov
Thu Jul 16 13:21:37 EDT 2009


Yep. Just give those groups the rights you want them to have for those 
Queues. I think that would be the "SeeQueue", "CreateTicket", and 
probably "ReplyToTicket" rights would do. That way they can create the 
tickets, see the "list" of ticket in a queue and reply to any 
email/notifications for those tickets. If you give the role "Requestor" 
the "ShowTicket" right, then any privileged user will see ONLY their 
tickets in that queue. Hope this helps.


On 7/16/2009 10:00 AM, Lander, Scott wrote:
> In RT 3.8.4
> I have several queues, and several matching groups (IE, group NOC, 
> queue NOC).    Each (privileged) person in the group can see, create, 
> modify, etc., tickets in their queue.   However, I would like them to 
> be able to create and move tickets to other queues - but, not to be 
> able to see (as in see the tickets) in those queues.   For instance, 
> the NOC people should be able to create a ticket in the Operations 
> queue, without being able to see the tickets in the operations queue. 
> Is this possible?
> Thanks
> Scott
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