[rt-users] RT 3.8.4 - How to change the available Status options?

Schaffer, Russell RSchaffer at TerpSys.com
Wed Jul 22 11:05:35 EDT 2009


I add this line to my RT_SiteConfig file to add a QA status.

Set(@ActiveStatus, qw(new open stalled QA) );



From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mccarthy, Patrick Joseph
Sent: Wednesday, July 22, 2009 10:29 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?

I've tried a few different things I've found online to add a status in addition to 'new', 'stalled', etc.

One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another suggested that I modify rt3/lib/RT/Queue_Overlay.pm.  Restarting the webserver and then the machine after trying each didn't bring about any changes.

What's the preferred methodology in the current version?


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