[rt-users] Correspond vs. Comment on resolve

[William Graboyes]

Hi Sean,

I can at least point you in the right direction, but I am not sure which one
is the correct file.
$RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs:
path  => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id",
$RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs:
path  => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id",
$RTHOME/share/html/Search/Elements/BuildFormatString:
$column{Prefix} .= q{<a
HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">};
$RTHOME/share/html/Ticket/Elements/Tabs:
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="
$RTHOME/var/mason_data/obj/2098779359/standard/Search/Elements/BuildFormatString.obj:
$column{Prefix} .= q{<a
HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">};
$RTHOME/var/mason_data/obj/2098779359/standard/Ticket/Elements/Tabs.obj:
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="



On Thu, Jul 30, 2009 at 9:10 AM, Sean <stroke_of_death at yahoo.com> wrote:

> Hi,
>
> On RT 3.8.4, if I put my mouse over the "resolve" link on a ticket,
> it goes to Update.html?Action=comment<....> How can I change
> that to Action=Correspond  ? Not sure where this lives. I just
> want it to do correspondance by default when someone resolves a ticket vs.
> comment by default
>
> Thanks.
>
>
>
>
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