[rt-users] Email CC Contacts on Reply

[Eric Koons]

I apologize if this seems like a simple question, I'm relatively new  
to Request Tracker and have search the web for a resolution, but have  
not had any success and I'd like to consider myself somewhat  
intelligent.  How can I get RT to email the CC contacts on reply,  
either by a reply via email or the web interface.  It emails out any  
users/groups listed as Queue Watchers.   But when I manually add a  
group to CC for that particular ticket it will not email that group  
when someone replies to the ticket.  I thought a simple scrip  
consisting of on correspond email CC.  And this is not an email  
bouncing/denying issue.  RT does not even attempt to send to this  
group.  Any help is appreciated and hopefully my description of the  
problem is adequate.

Eric

Eric Koons
CCNA
Service Electric Cable TV and Communications
ekoons at sectv.com
Office: 610-841-8355
Mobile: 484-241-6837



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