[rt-users] RT 3.8 on Ubuntu Hardy

[Shawn Smith]

Interesting, I can't reproduce the error anymore after following your
instructions.  Thanks a lot!  Would you mind offering a quick explanation as
to why you think this fixes the problem?  I'm a little confused about what
it's doing and what it's fixing.  Thanks again.

On Tue, Mar 10, 2009 at 2:28 PM, Steven Christou <christ66 at uwm.edu> wrote:

> Fix for: Out of memory! Callback called exit.
>
> First login to your mysql database
>
> Mysql –p –u root –D rtdb
>
> This will log you in as root(-u) in the rtdb database(-D) with a prompt for
> a password(-p). Next, we want to change the session tables. Type in this
> exact command when you get to the
>
> mysql> prompt (note capitalization areas and DO NOT include the ""s):
>
> "ALTER TABLE sessions CHANGE a_session a_session LONGBLOB;"
>
>
>
> Shawn Smith wrote:
> > Hi, I've installed RT 3.8 on an Ubuntu Hardy server from the Debian
> > package at
> >
> >
> http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/trunk/debian/
> >
> >
> > It works totally fine aside from the fact that it's got a significant
> > visual bug.  Here's how it's produced:
> >
> > 1. Click on queue in the Quick Search menu on the right hand side.
> > 2. Click on a ticket in that queue.
> > 3. Go back to the list of tickets.
> > 4. Refresh the page.
> >
> > The error that occurs is that nothing gets rendered properly, so it's
> > just a white background with a bunch of blue links for the tickets and
> > text for the different fields of each ticket.  In
> > /var/log/apache2/error.log I see stuff like:
> >
> > [Tue Mar 10 13:38:48 2009] [notice] child pid 24484 exit signal
> > Segmentation fault (11)
> > Out of memory!
> > Callback called exit.
> >
> > and:
> >
> > [Tue Mar 10 18:02:36 2009] [crit]: Apache2::RequestIO::print: (104)
> > Connection reset by peer at
> > /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 1034
> > (/usr/share/request-tracker3.8/libexec/webmux.pl:150)
> >
> >
> > My boss suggested changing MaxRequestsPerChild in
> > /etc/apache2/apache2.conf to a low number other than 0, but that still
> > did not fix the error.  If anyone has any suggestions I would greatly
> > appreciate any advice you can provide.
> >
> > --
> > Shawn
> > ------------------------------------------------------------------------
> >
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>
>
> --
> Steve Christou
> UWM Information Security
> Phone: 414-229-1100
> Email: Osa-list at uwm.edu
>
>


-- 
Shawn
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