[rt-users] Email Priority.

Mark Jenks mark.jenks at iodincorporated.com
Tue Aug 3 14:17:16 EDT 2010

Is there a way to set a ticket priority to 50 if the user sets the Email
from outlook to Urgent?


Inside of the headers of the email exists "Priority: Urgent".


Can that be checked and acted on when a ticket gets created?



Mark Jenks

Network Administrator

iod incorporated

mark.jenks at iodincorporated.com <mailto:mark.jenks at iodincorporated.com> 



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