[rt-users] Canned replies with RTFM / without RFTM

[Naresh Maharaj]

All

Given its Christmas I did not expect a reply today :) so I installed and
configured RTFM and using this for canned replies.

Works a treat and no impact on performance.

B.Rgds

Naresh

On 25 December 2010 11:46, Naresh Maharaj <naresh at hewittandmay.com> wrote:

> Dear All
>
> Have read the following article and followed it ditto..
>
> http://requesttracker.wikia.com/wiki/CannedReplies
>
> To no avail, I was unable to get any functional or cosmetic differences in
> RT.
>
> Been sifting through the rt-users archives and web comments alike.
>
> Given that I am unable to get this to work I started looking at using RTFM
> for canned responses.
> Not sure if I need RTFM for about 10 or more basic responses to ticket
> queries.
> Any advice on on best approach to adopt.
>
> In terms of the following:
>
> a) Has someone successfully added canned replies using the article above to
> RT 3.8.x
> b) Can anyone recommend using RTFM with RT for canned replies and if there
> is a nice step by step guide to do this.
> c) Do I need to download and install RTFM or in RT_SiteConfig.pm file add
> the following
>    line:
>
>    Set(@Plugins,qw(RT::FM));
> d) Will RTFM reduce the speed in which RT currently works. (i.e. is it a
> beast)
>
> Kind regards
>
> Naresh
>
>
>


-- 
Naresh Maharaj,

Hewitt & May (Shirtmakers) Ltd
email: info at hewittandmay.com
web: http://www.hewittandmay.co.uk
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101225/331a1c41/attachment.htm>