[rt-users] Upgraded and now having to login on every link in RT

[Kevin Gagel]

I logged into RT, clicked a link and this is the result in the log 
file. On the interface I got into RT and then after clicking a link 
within it I was presented with a login screen again.

[Wed Feb 17 19:46:02 2010] [debug]: UPDATED user ( XXXX) from External 
Service 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)
[Wed Feb 17 19:46:02 2010] [info]: Successful login for XXXX from 
XXX.XXX.XXX.XXX 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
[Wed Feb 17 19:46:02 2010] [debug]: Autohandler called ExternalAuth. 
Response: (1, Successful login) 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
[Wed Feb 17 19:46:02 2010] [debug]: /autohandler calls old style 
callback, use $m->callback (/opt/rt3/share/html/Elements/Callback:51)
[Wed Feb 17 19:46:16 2010] [debug]: /autohandler calls old style 
callback, use $m->callback (/opt/rt3/share/html/Elements/Callback:51)
[Wed Feb 17 19:46:16 2010] [debug]: Attempting to use external auth 
service: My_LDAP 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Wed Feb 17 19:46:16 2010] [debug]: SSO Failed and no user to test 
with. Nexting 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Wed Feb 17 19:46:16 2010] [debug]: Autohandler called ExternalAuth. 
Response: (0, No User) 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)

Yes, I've cleared my cache...


Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel


On Wednesday 02/17/2010 at 11:37 am, William Graboyes  wrote:
> Hi Kevin,
>
> I have a dumb question, Have you had your users clear their 
> cache/cookies? I remember I had a similar problem on a recent upgrade, 
> and a having the users clear their cache seemed to fix the problem.
>
> Also, do you have any log excerpts that you can share with us?
>
> Thanks,
> Bill
>
>
> On Wed, Feb 17, 2010 at 11:30, Kevin Gagel <gagel at cnc.bc.ca> wrote:
>>
>> I upgraded from RT 3.8.4 to 3.8.7.
>> I compiled as per the readme doc and then ran make upgrade.
>> I ran the db scripts.
>> I cleaned out the sessions table.
>>
>> Everyone is now stuck in a cycle of continuous login pages on every
>> click within RT.
>>
>>
>>
>> Kevin W. Gagel
>> Network Administrator
>> Local 5448
>> My blog:
>> http://mail.cnc.bc.ca/blogs/gagel
>> My shared files:
>> http://mail.cnc.bc.ca/users/gagel
>>
>>
>>
>>
>>
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>
>
> --
> Bill Graboyes
> On Assignment At:
> Toyota Motor Sales, USA, Inc.
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