[rt-users] DefaultQueue

[Kenneth Crocker]

Hossein,

Setting a default Queue is done in the "Preferences" for each individual
user. Unless a user has set the default queue in the preferences, it isn't
set.

Kenn
LBNL

On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi
<Hossein.Rafighi at triumf.ca>wrote:

>  Sorry, Perhaps I should have explained this a bit more. When users login
> and click on create ticket their tickets are not created in the default
> queue, but rather in a first queue on the list. Our default queue name
> happens to be in the middle of the dozen queues.
>
> Cheers,
> Hossein
>
>
> On 7/7/2010 10:54 AM, Hossein Rafighi wrote:
>
>>  Dear all,
>>
>> I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues
>> we have, but it doesn't work. When users login they see the first queue in
>> alphabetical order!
>>
>> Any ideas why?
>>
>> Many thanks in advance, and cheers,
>> Hossein Rafighi
>>
>>
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