[rt-users] Install RT on Rackspace Cloud Server

Alex Moura alexsm at gmail.com
Tue Jul 27 15:08:32 EDT 2010


As Dominic and Kenneth pointed out, the planning should be simple but
carefully crafted.

Basically, having a new RT server installation, configured, tested and
running and a DB dump / restore will do the trick.

I only missed tips regarding special attention to the DNS / MX part of the
solution.

As you will be changing RT servers, it is important to include the MX
changes in the appropriate steps of the plan, both for testing and also for
entering in production. You may receive mail that can open new tickets
during testing, and you will have extra work to fix the mess or else opt -
if you can - to loose/ignore those tickets.

[]'s,
Alex
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