[rt-users] Turn off bcc not working?

[Kenneth Crocker]

Ray,

No. Notification correspondence is by email address, not user privileges. I
was just wondering if some of those users were also in some other group that
was listed as a recipient for some other scrip. If nothing was listed, then
that answers that.

However, keep in mind that RT may list email addresses as "Bcc" when you
were not expecting it. For example; I have listed a group under "Queue
Watcher Cc's" and when the email goes out, the members of that group are
listed in the email as "Bcc:".

That's all I know.

Kenn
LBNL

On Tue, May 25, 2010 at 2:10 PM, Ray Spence <r3spence at gmail.com> wrote:

> Hi Kenn,
>
> Could members with superuser privileges get the correspondence regardless
> of checking
> the box? I don't think there is any other group involvement in this issue.
>
> Thanks,
> Ray
>
>
> On Tue, May 25, 2010 at 2:05 PM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Ray,
>>
>> Are there any other notifications listed? It's possible some of those
>> users are also in some other group getting correspondence.
>>
>> Kenn
>> LBNL
>>
>> On Tue, May 25, 2010 at 1:15 PM, Ray Spence <r3spence at gmail.com> wrote:
>>
>>> Dear RT gurus,
>>>
>>> Can anyone explain why, or how to fix, that under the
>>>
>>> *(Check boxes to disable notifications to the listed recipients)*
>>> *Notify on Correspondence*
>>> On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
>>> Correspondence
>>>
>>> Reply page, even though I check the "Bcc" box in order to "*disable
>>> notifications to the"
>>> *particular member, that member gets Bcc-ed nonetheless. Am I
>>> misunderstanding what
>>> the checkboxes are for in this template? Is this a bug, or must we
>>> reconfigure our
>>> RT 3.8.6 differently?
>>>
>>> Thanks,
>>> Ray Spence
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
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