[rt-users] Ticket creation adds content automatically

[Kris Germann]

Thank you Mathieu, this is perfect.

Kris
Supervisor, Sales & Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

On 11/10/2010 04:24 PM, Mathieu Longtin wrote:
> Check this thread.
> http://www.gossamer-threads.com/lists/rt/users/96835
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann <kris_germann at 295.ca 
> <mailto:kris_germann at 295.ca>> wrote:
>
>     Hey guys,
>
>     So I'm having a bit of trouble here...
>
>     I'm trying to create a scrip to run, which is whenever a ticket is
>     created for a specific queue, there is already text in the content
>     window (like there is when you have a signature).
>
>     My scrip is:
>
>     Condition: On Create
>     Action: Create Tickets
>     Template: Global Template: My template (text only)
>     Stage: Transaction Create
>
>     No custom conditions defined,
>
>     Any ideas what I'm doing wrong?
>     -- 
>
>     Kris
>     Supervisor, Sales & Technical Support
>     freephoneline.ca <http://freephoneline.ca>
>     605 Boxwood Drive
>     Cambridge ON, N3E1A5
>
>
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