[rt-users] Fwd: UnPrivliged User question

[Joe Kirby]

Begin forwarded message:

> From: Joe Kirby <kirby at umbc.edu>
> Date: November 10, 2010 7:32:03 PM EST
> To: rt-users-request at lists.bestpractical.com
> Subject: UnPrivliged User question
>
> I want my self service (unprivileged) user to be able to show email.
>
> I have globally setup Requestor to have reply to ticket, show  
> ticket, show outgoing email, forward email, watch.
>
> When I test it out the Requestor cannot see the email generated by  
> RT via the Show in ticket history for email
>
> Any help is greatly appreciated
>
> Thanks
>
> Joe
>
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/oit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby at umbc.edu

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