[rt-users] RT Task Timer

Mon Nov 29 17:01:38 EST 2010

It sounds like what you want is to make a variation of the Ticket display page with a clickable image which kicks off an ajax event. The first time the button changes to "Go!" and logs a time event, the second time it changes to "Done!", logs a second time event, figures out the difference between the times, and uses REST, or some other interface, to update the ticket.

If I didn't already have a job...

Josh Narins

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tom Robinson
Sent: Monday, November 29, 2010 4:52 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT Task Timer

Actually, looking at the code and the steps involved, it's a fairly straight forward modification.

I've implemented the changes but it's not really what I was expecting/wanting. (It has given me a bit of an insight into the internal workings of RT, though). The code seems to only give me a reporting feature.

What I'm actually looking for is a 'clickable' button that will start/stop a timer. The timer will automatically log time against a ticket I'm working on.

A few years ago, I used a bespoke implementation (java server pages) of a task oriented project management system that had exactly this feature. It worked a treat and saved a lot of time manually tracking the time worked on a task and then filling in the box with the time.

Has anyone tried implementing such a feature and failed? I'd be interested in making an attempt at this but I have very little understanding of RT and my perl skills are quite limited.

Best Regards,

Tom

On 30/11/10 08:35, Tom Robinson wrote:
Thank you gentlemen!

I'm not sure if this is exactly what I was thinking but it's worth a look. I will make an attempt at this code integration to my RT site after I've finished with another website upgrade I'm doing and let you know how I get on.

Has anyone else tried this or similar code?

Regards,

Tom

On 29/11/10 16:44, john habermann wrote:
Here is the link to the original email that Jesse published about it. http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg04795.html
On Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <torsten.brumm at kuehne-nagel.com<mailto:torsten.brumm at kuehne-nagel.com>> wrote:
Hi Tom,
i remember an addon at bps svn called RT-Extension-TimedWork but i can't find it at BPS Git or Cpan at the moment.

Think this is the addon you are looking for. We check at home tonight for it.

Torsten

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] Im Auftrag von Tom Robinson
Gesendet: Mittwoch, 24. November 2010 22:57
An: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Betreff: [rt-users] RT Task Timer

Hi,

Just curious if anyone knows of an extension to RT that allows automated task timing? Some kind of 'button' that, when clicked, would start timing a task and then when you click it a second time it logs the time against a specific task.

Anyone?

Regards,

Tom

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Tom Robinson
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T: +61 3 9761 5050
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--

Tom Robinson

System Administrator

MoTeC

121 Merrindale Drive

Croydon South

3136 Victoria

Australia

T: +61 3 9761 5050

F: +61 3 9761 5051

E: tom.robinson at motec.com.au<mailto:tom.robinson at motec.com.au>

--

Tom Robinson

System Administrator

MoTeC

121 Merrindale Drive

Croydon South

3136 Victoria

Australia

T: +61 3 9761 5050

F: +61 3 9761 5051

E: tom.robinson at motec.com.au<mailto:tom.robinson at motec.com.au>
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