[rt-users] memory leak after search

[Raed El-Hames]

Thanks for you replies ..
Because of the heavy customisation I have on my production enviroment , its not simple for me to upgrade RT versions,
Do you know where the fix have been applied? Which modules/Elements ??

Regards;
Roy



From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: 12 October 2010 14:50
To: Kenneth Marshall
Cc: rt-users at lists.bestpractical.com; Raed El-Hames
Subject: Re: [rt-users] memory leak after search


Hi.

Quiet right and that has been fixed in 3.8.8.

Regards, Ruslan. From phone.
2010 10 12 17:05 пользователь "Kenneth Marshall" <ktm at rice.edu<mailto:ktm at rice.edu>> написал:
> On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:
>> Hi:
>>
>> RT-3.8.7
>> Apache2
>> Mysql
>> perl5 (revision 5 version 8 subversion 8)
>>
>> mod_perl2 v2.000004;
>>
>> DBIx::SearchBuilder v1.56;
>>
>> DBD::mysql v4.005;
>>
>> DBI v1.605;
>>
>>
>>
>> When a user run a search that returns > 50000 tickets , the search runs fine and results back fairly quickly (< 10 seconds).
>>
>> However if a user subsequently opens a ticket -even a small ticket- , it takes a long time to open and an apache process start growing and grows further with every click during that session, until the user delete the cookie and the apache process have to be killed ...
>>
>>
>>
>> I have googled for this issue and could n't find any threads relates to this, I have removed all customisations , so I know its any local work done here,
>>
>> Have any one else come across this? And is there a fix??
>>
>> Regards;
>> Roy
>
> Hi Roy,
>
> There was a thread in the mailing list about this issue. Basically
> RT pulls a set of information for every ticket that the search returns
> when opening one of the searched for tickets. I think this was fixed
> in 3.8.8. The only work-around that I recall is "don't do that". :)
> I think the thread was about memory use in RT if you want to look
> at it.
>
> Regards,
> Ken
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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