[rt-users] AdminCC for queues not to get notified after ticket has owner

[Kenneth Crocker]

Steve,

Modify the scrip as to who gets the notification.

Kenn
LBNL

On Thu, Oct 21, 2010 at 9:49 AM, Steve O'Brien <steve.obrien at hdesd.org>wrote:

>  I can seem to find the right way to accomplish this:
>
> I have my groups as adminCCs for their respective queues so that they get
> notified when tickets get created which is working great, however once a
> tech picks up a ticket I do not want everyone getting notified on ticket
> correspondence, I see that I can delete that global Scrip but that seems a
> bit drastic.  Is there a better way?
>
>
>
> TIA,
>
> Steve
>
>
>
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